Terms of Service

1. Acceptance of Terms

By accessing or using Radiaq ("the Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. The Service is operated by Trapezium. If you do not agree to these Terms, do not access or use the Service.

2. Eligibility

You must be at least 13 years old to use Radiaq. By using the Service, you confirm that you meet this age requirement. If you are between 13 and 18 years of age, you confirm that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.

3. Account Responsibility

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Do not share your password with others. If you suspect unauthorized access to your account, contact us immediately at hello@radiaq.com. We are not liable for any loss or damage resulting from unauthorized account access.

4. Acceptable Use

You agree to use Radiaq only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service for any purpose that violates applicable law or regulations
• Upload or transmit content that is illegal, harmful, defamatory, or infringes on third-party rights
• Attempt to gain unauthorized access to our systems, other users' accounts, or any related infrastructure
• Use the Service to generate spam, phishing content, malware, or other harmful material
• Attempt to circumvent, disable, or interfere with security or access controls
• Scrape, crawl, or extract data from the Service at scale without written permission
• Reverse-engineer, decompile, or attempt to extract source code from the Service
• Impersonate another person, entity, or Radiaq itself

We reserve the right to suspend or terminate accounts that violate these rules, with or without prior notice.

5. AI Output Disclaimer

Radiaq routes your requests to AI language models provided by third parties. These models generate outputs based on statistical patterns and may produce content that is inaccurate, incomplete, outdated, biased, or otherwise unreliable. AI-generated content is not a substitute for expert judgment.

You should independently verify any AI-generated content before acting on it, particularly for important decisions. Radiaq is not responsible for any decisions made in reliance on AI outputs.

6. No Professional Advice

Nothing provided through Radiaq — whether by AI models or otherwise — constitutes legal, medical, financial, tax, psychological, or any other form of regulated professional advice. Always consult a qualified, licensed professional for decisions that require domain expertise.

7. User Content and Files

You retain ownership of all content you upload or create through Radiaq. By using the Service, you grant us a limited, non-exclusive license to store, process, and transmit that content solely for the purpose of providing the Service to you.

You represent and warrant that you have all necessary rights to upload and process the content you provide, and that doing so does not violate any applicable law or third-party rights. We do not use your content to train AI models without explicit consent.

8. Subscriptions and Billing

Radiaq offers Free, Pro, and Max subscription plans. Paid plans are billed on a recurring monthly basis through Stripe. Current pricing is displayed on the Pricing page. By subscribing to a paid plan, you authorize Stripe to charge your payment method on the applicable recurring schedule.

Plan features and daily usage limits are described on the Pricing page and are subject to change with reasonable advance notice.

9. Cancellation

You may cancel your paid subscription at any time from Settings → Billing. Upon cancellation, your access to paid plan features continues until the end of the current billing period, after which your account reverts to the Free plan. No partial-period refunds are issued on cancellation unless covered by our refund policy.

10. Refunds

We offer a 7-day money-back guarantee on new Pro plan subscriptions. If you are unsatisfied within the first 7 days of your initial paid billing cycle, contact us at hello@radiaq.com and we will issue a full refund. Refund requests after the 7-day window, or on renewals, are evaluated on a case-by-case basis. We reserve the right to decline refunds where misuse or policy abuse is suspected.

Max plan subscriptions are not covered by an automatic refund policy. Please contact us to discuss your situation.

11. Service Availability

We aim to keep Radiaq available and reliable, but the Service is provided "as is" and "as available" without any express or implied warranty of uptime or uninterrupted access. We may modify, suspend, or discontinue the Service or any feature at any time. Where possible, we will provide reasonable advance notice of significant changes.

12. Third-Party Providers

Radiaq integrates with third-party services to deliver features:

• WorkOS — authentication and identity management
• Stripe — payment processing and subscription billing
• OpenRouter — AI model routing and API access
• Various AI model providers — for generating chat responses
• Third-party web search providers — for augmenting responses with web results

Your use of the Service is also subject to the applicable terms and policies of these third-party providers. Radiaq is not affiliated with, endorsed by, or responsible for the actions of any AI model providers whose outputs may appear in the Service.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Radiaq's aggregate liability to you for any claim arising from these Terms or your use of the Service shall not exceed the total amount you have paid us in the 30 days immediately preceding the claim.

In no event shall Radiaq be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, lost profits, or business interruption, even if advised of the possibility of such damages.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email or by a prominent notice on the Service. The "Last updated" date at the top of this page reflects when changes were last made. Your continued use of Radiaq after the effective date of updated Terms constitutes your acceptance of the changes.

15. Contact

For questions about these Terms or the Service, contact us at hello@radiaq.com.